Blackberry Link not working? Apple iTunes update responsible

An Apple iTunes update has affected Blackberry users of Blackberry Link.  At first, many users thought it was a Windows 7 & 10 update. However, the real culprit was an Apple update that became available at about the week of September 14, 2016, about the same time the Windows updates became available.  Blackberry Link for PC and MAC is used to backup and sync contacts, images, calendars, music etc on BlackberryOS 10 phones.

Problem
The iTunes updated changed the structure of the iTunesPrefs.xml. As a result Blackberry Link crashes on attempting the read the XML file.

On attempting to run Blackberry Link, the following error message appeared.


Solution

Here is the workaround or solution to the Blackberry Link crashing issue.

Rename the iTunesPrefs.xml file and relaunch BlackBerry Link

Please note: 
  1. Completing the below steps may have adverse effects on the iTunes functionality(no effects has been seen). For further information, please contact Apple support. 
  2. Please note: Once the workaround has been completed, iTunes sync will not be available within BlackBerry Link.
To rename the iTunesPrefs.xml file;
  1. Turn on Show hidden files and folders (These files are hidden by default)
  2. Navigate to C:\Users\\AppData\Roaming\Apple Computer\iTunes\ 
  3. Rename the iTunesPrefs XML file file to iTunesPrefs.old 
 Once completed, it would be recommended to turn off show hidden files and folders.

Form the beginning I suspected that the iTunes update was the source of the crash.  Interesting this Apple iTunes update also affected Runner 2 from TomTom . Their purposed fix is interesting and I will explore when I have some time.

References
n.b. It seems my blog is about Blackberry these days but I will change this soon.

Comments

Unknown said…
Thank you. It works.
11:02 AM
Unknown said…
Thank you. It works.
11:03 AM
kt785 said…
Thanks. I did as advised, and it works.
2:32 AM
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