Blackberry Link not working? Apple iTunes update responsible
An Apple iTunes update has affected Blackberry users of Blackberry Link . At first, many users thought it was a Windows 7 & 10 update. However, the real culprit was an Apple update that became available at about the week of September 14, 2016, about the same time the Windows updates became available. Blackberry Link for PC and MAC is used to backup and sync contacts, images, calendars, music etc on BlackberryOS 10 phones. Problem The iTunes updated changed the structure of the iTunesPrefs.xml. As a result Blackberry Link crashes on attempting the read the XML file. On attempting to run Blackberry Link, the following error message appeared. Solution Here is the workaround or solution to the Blackberry Link crashing issue. Rename the iTunesPrefs.xml file and relaunch BlackBerry Link Please note: Completing the below steps may have adverse effects on the iTunes functionality(no effects has been seen). For further information, please contact Apple support. Please